Terms and Conditions

Welcome to The Cookie Bar

This site is owned and operated by Stepping Stones Cookie Bar. We are registered in England and Wales under company number 07470022 and with our registered outlet at The Cookie Bar, Tilford Road, Hindhead, GU26 6TD, United Kingdom.

These Terms and Conditions together with our Privacy Policy set out the basis on which you may visit and use the services available on this site. Please read these terms and conditions carefully before using our site.


Our service

Our site is intended for the use of people resident in the United Kingdom. We make no representation that any service or product referred to in this site is available or otherwise suitable for use outside the United Kingdom. 

We take reasonable steps to ensure a fast and reliable service, however, access to this site may be suspended, restricted or terminated at any time. It does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruptions of any material or data when downloaded onto any computer system.


Links to other websites

We, www.thecookiebar.co.uk, provide links on our site to the websites of other companies, whether affiliated with us or not. Whilst we seek to recommend products of high quality, we cannot give any undertaking, that products purchased from companies to whose website we have provided a link to on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This does not affect your statutory rights against the third party website.


Orders through The Cookie Bar

We may also accept orders from you directly through our site, www.thecookiebar.co.uk, as agents on behalf of third party suppliers. These products may be shipped direct to you from those third party suppliers and your contract is with them. You should carefully read the Supplier Returns instructions and Supplier Contact details for that seller as outlined in the Dispatch confirmation for any queries or issues regarding your order. We will make clear to you when a third party is involved in a transaction and we may disclose your customer information related to that transaction to the third party supplier.

By placing an order directly through our site, you will be deemed to have read, understood and agreed to these Terms and conditions.


Your status

By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts;
You are resident in the U.K.; and
You are accessing our site from that country.


Your order

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. We will confirm acceptance of your order by sending you an e-mail that confirms that Products have been dispatched (Dispatch Confirmation) and your contract will relate only to those Products dispatched. Your credit/card will not be charged until we send you the Dispatch confirmation, except in the case of pre-order or special order items, when you may be required to make a payment in advance.

A delivery charge will be added to your order value where appropriate, please see delivery times and charges relating to the product that you wish to purchase.


Your right to cancel

You may cancel your order for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.


Returns policy

If you are not entirely happy with the products that you have purchased from us you may return them within 14 days of receipt. We will be happy to issue you with a full refund of the price paid including post and packaging, provided that the products are returned complete, in perfect condition, unused, and with the original packaging intact.


Making returns

If your product has been purchased through us as agents on behalf of a third party Supplier, you will be required to return the item direct to the supplier. Details of the Supplier Return address and Returns information will be sent to you together with your product. Please make sure you use the correct returns address for the product which you have purchased.

Unless you are returning an item which is faulty, you will be required to arrange and pay for the return of the products to the supplier.

When returning products, you are strongly advised to obtain proof of postage. We cannot accept responsibility for returned parcels lost in transit. We will only refund for the costs of postage where the item has been returned because it is faulty.


Price and payment

The price of products which can be purchased through us will be as quoted on our site, except in cases of obvious error. These prices include VAT and exclude delivery costs which will be added to the total amount due as set out in our Delivery guide.

Payment for all products must be by credit or debit card. We will not charge or debit your card until we dispatch your order.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.



The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

If your product is ordered from a third party supplier , your order will be delivered to you directly from the supplier, your order will usually be fulfilled within the delivery date set out in the Dispatch Confirmation, unless there are exceptional circumstances.

If your item is a special order item, please check estimated delivery times and allow up to 6 weeks for delivery.

If your item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives in stock.

Please note that delivery charges may vary depending on the size or value of the item. Please read carefully the delivery charge that will be applied to your product.

Standard UK delivery cost is £6.99 per delivery (unless stated otherwise) Mon – Fri only.

Please note that large or heavy items may be subject to additional delivery charges depending on their size and weight. In this instance, we will contact you with further details before confirming your order.


Please enter your details here


Already have a Client Area login?